Some of the Most Asked Questions (but don't hesitate to email us if you have a question)
What is ZenSpaceApp and how does it work?
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ZenSpaceApp is an innovative app designed to help mental health professionals streamline their practice management, enhance patient communication, and simplify therapy documentation. By combining telehealth capabilities, AI-powered therapy notes, scheduling features, and integrated patient communication tools into a single, user-friendly solution, ZenSpaceApp enables therapists to focus on providing exceptional care to their clients.
How secure is my data on ZenSpaceApp?
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At ZenSpaceApp, we take data security and privacy seriously. Our app is fully HIPAA-compliant, ensuring that we meet the highest standards for safeguarding sensitive patient information. We implement robust security measures, including end-to-end encryption for data in transit and at rest. This means that your data is encrypted when it's being transferred between your device and our servers, as well as when it's stored on our servers. In addition to encryption, we regularly monitor our systems for potential threats and vulnerabilities to maintain a secure environment for your practice's data. You can trust that your information is protected and secure when using ZenSpaceApp.
How easy is it to get started with ZenSpaceApp?
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ZenSpaceApp is designed to be user-friendly and easy to get started with. The sign-up process is quick, taking just a few minutes, and the onboarding process will guide you through the app's features and help you customize your settings to best suit your practice's needs. The app's clean and organized design makes it simple to navigate and access all of its features, while our dedicated support team is always available to assist you. With these features, you can quickly and easily start using ZenSpaceApp to streamline your practice management, enhance patient communication, and simplify therapy documentation.
Does ZenSpaceApp integrate with my existing therapy tools and workflows?
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Yes, ZenSpaceApp is designed to seamlessly integrate with your existing therapy tools and workflows. We understand the importance of maintaining continuity in your practice, which is why we offer calendar integration with popular services like Google and Apple. This allows you to manage your appointments and client bookings within ZenSpaceApp while keeping your existing calendars up-to-date. Additionally, ZenSpaceApp integrates with common payment gateways such as PayPal and Stripe, enabling you to manage client payments directly within the app. By offering these integrations, we aim to streamline your practice management and simplify your daily tasks, allowing you t focus on providing exceptional care to your clients.
What types of therapists and practices can benefit from using ZenSpaceApp?
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ZenSpaceApp is designed to benefit a wide range of therapists and practices within the mental health field. Whether you're a solo practitioner or part of a larger therapy practice, ZenSpaceApp can help streamline your practice management and enhance your overall workflow. From psychologists, psychiatrists, and counselors to social workers, marriage and family therapists, and more, any mental health professional seeking a comprehensive solution for telehealth, therapy notes, scheduling, and patient communication can benefit from using ZenSpaceApp.
Can I try ZenSpaceApp before committing to a subscription?
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Absolutely! We believe in letting potential users experience the full potential of ZenSpaceApp before committing to a subscription. That's why we offer a 30-day free trial, allowing you to test out all of the app's features and ensure it's the right fit for your practice. During the trial period, you'll have access to all of ZenSpaceApp's functionality, including telehealth, AI-powered therapy notes, scheduling, and patient communication tools. This gives you plenty of time to explore the app and see how it can benefit your practice. In some cases, such as for Lighthouse customers, we may be able to extend the trial period beyond 30 days. If you're interested in a longer trial, feel free to reach out to our support team to discuss your options.
Absolutely! We offer a 3-day no-commitment, no-fee trial for our yearly plan, allowing you to experience the full range of ZenSpaceApp's features without any financial commitment. We believe the yearly plan provides the best value and most comprehensive experience for our users. However, if you'd like to explore our other options, we can also discuss a trial for our pay-as-you-go and monthly plans. Feel free to reach out to us to find the perfect fit for your needs
What is the difference between the pay-as-you-go, monthly, and yearly plans?
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The main differences between our plans are the pricing structure, the level of commitment, and the included features. Pay-as-you-go: This plan offers the most flexibility, as you only pay for the clients and features you use each month. It's perfect for therapists with variable client loads or those just starting out. Monthly: With a fixed monthly fee, this plan includes a set number of clients and all features. It's ideal for therapists with a consistent client base who prefer predictable monthly costs. Yearly: By paying a one-time fee, you enjoy unlimited clients and all features for the entire year. This plan is best for therapists who are committed to using ZenSpaceApp long-term and value cost savings. Choose the plan that suits your needs and budget, and remember that you can always switch plans if your requirements change.
Can I switch between plans at any time?
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You can switch between the pay-as-you-go, monthly, and yearly plans at any time, with one exception: since the yearly plan is a prepaid, one-time payment, you cannot downgrade from it until the subscription period has ended. Once your yearly plan expires, you're free to switch to any of the other plans. This ensures that our plans remain flexible and tailored to your evolving needs as a therapist.
How many users are included in each plan?
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Each of our plans—pay-as-you-go, monthly, and yearly—includes a single user license. If you're interested in purchasing multiple licenses or discussing bulk pricing options, please don't hesitate to contact our sales team directly. We're happy to work with you to find a solution that meets your specific needs.
Are there any additional fees for using payment processing services?
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To ensure a seamless and secure payment experience for you and your clients, ZenSpaceApp utilizes a payment processing service that charges a small fee. The fee for using our payment processing service is 4% of the transaction amount. This fee is necessary to cover the costs associated with processing payments and maintaining a secure platform for financial transactions. The fee applies to all plans and is not included in the base subscription cost.
Are there any long-term contracts or commitments?
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At ZenSpaceApp, we believe in providing flexible solutions that adapt to your needs. That's why none of our plans—pay-as-you-go, monthly, or yearly—require any long-term contracts or commitments. You're free to subscribe to the plan that best suits your requirements and adjust your subscription as your needs evolve. We want you to feel confident in choosing ZenSpaceApp, knowing that you have the freedom to make changes as necessary.
Is there a discount for paying annually?
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Yes, we offer a discounted rate for therapists who choose to subscribe to our yearly plan. By paying a one-time fee of $949.00 for the entire year, you'll enjoy a savings of 20% compared to the monthly plan. This equates to $79.00 per month, providing you with substantial savings while still offering all the features and benefits of ZenSpaceApp. It's the perfect choice for therapists who are committed to using our platform for the long term.
Can I cancel my subscription at any time?
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Pay-as-you-go: Yes, cancel anytime. Monthly: Yes, cancel anytime. Yearly: Yes, you may cancel your subscription at any time, but please note that we do not offer refunds for unused portions of yearly subscriptions. However, you will still have access to the platform until the end of your subscription period.
Are there any additional features or integrations available for purchase?
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Currently, we do not offer any additional features or integrations for purchase. However, we are actively working on adding new Add-ons in the future. At present, ZenSpaceApp integrates with Google and Apple calendars, as well as popular payment gateways.
Is there a limit to the number of clients I can have in the system?
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Yes, there is a limit on the number of clients depending on your subscription plan. The Pay-as-you-go plan limits you to 50 clients, while the Monthly and Yearly plans allow for an unlimited number of clients.